Refund and Returns Policy

**Anaels Shop  – Refund and Return Policy**

*Last Updated: * December 1,2023

Thank you for shopping at Anaels Shop Holistic Wellness. We want you to be completely satisfied with your purchase. If you are not entirely pleased with your order, we are here to help with our Refund and Return Policy.

**1. Returns Eligibility:**

– You have 15 days from the date of receipt to return candles.
– You have 15 days from the date of receipt to return sprays and oils.
– To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.

**2. Initiating a Return:**

– To initiate a return, please contact our Customer Service team at [customer-service@email.com] within the specified return period.
– Clearly state your order number and the reason for the return in your communication.

**3. Return Shipping:**

– The cost of return shipping is the responsibility of the buyer.
– Please use a trackable shipping service and ensure the product is securely packaged to prevent damage during transit.

**4. Inspection and Processing:**

– Once we receive your returned product, our team will inspect it to ensure it meets the return eligibility criteria.
– Refunds will be processed within [X] business days after receiving the returned item.

**5. Refund Method:**

– Refunds will be issued in the original form of payment used for the purchase.
– If the original payment method is no longer available, store credit will be provided.

**6. Exclusions:**

– Certain items, such as personalized or perishable goods, are not eligible for return.
– We reserve the right to refuse returns that do not meet our policy criteria.

**7. Damaged or Defective Products:**

– If you receive a damaged or defective product, please contact us immediately for assistance.
– We may require photo evidence of the damage to facilitate the return process.

**8. Changes to Policy:**

– Anaels Shop  reserves the right to modify or update this policy at any time. Check our website for the latest version.

We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact our Customer Service team. Thank you for choosing Anaels Shop or your well-being needs.

Customer Service Email: annaoffice11@icloud.com